Privacy Policy
Effective Date: [today_date]
Cornerstone HR & Migration (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and our obligations under the Migration Agents Code of Conduct.
This policy explains how we collect, use, disclose, and store your personal information — and your rights in relation to it.
1. What We Collect
We collect and hold personal information that is necessary to assess your visa or migration matter, provide legal or recruitment services, and meet our obligations under Australian law.
This may include:
- Full name, date of birth, and contact details
- Passport, visa, or citizenship documents
- Marital status and family information
- Employment and educational history
- Financial and medical documents (if required by the visa process)
- IP address, device information, and site usage analytics (via cookies)
We may also collect sensitive information (e.g. health, criminal records) where required by immigration authorities — and only with your consent.
2. How We Collect It
We collect personal information directly from you via:
- Online forms and enquiry submissions
- Email, phone, or video communication
- In-person meetings or consultations
- Third-party documents (e.g. from your employer, accountant, education agent, etc.)
In some cases, we may also collect information from publicly available sources, other professionals you’ve authorized, or from the Department of Home Affairs and related bodies.
3. Why We Collect It
We collect and use your personal information to:
- Provide migration, legal, and recruitment services
- Perform eligibility assessments and visa strategy
- Liaise with government departments (e.g. Department of Home Affairs, Skills Assessing Authorities)
- Comply with legal obligations and record-keeping requirements under the Migration Act
- Improve our website and services
If you don’t provide the requested information, we may not be able to assist you.
4. Disclosure to Third Parties
We may disclose your information to:
- The Department of Home Affairs, AAT, and related government agencies
- Skills assessing authorities and other statutory bodies
- Australian employers or recruiters (with your consent)
- Education institutions, insurance providers, accountants, or lawyers involved in your matter
- IT providers, virtual assistants, or document storage platforms (e.g. Microsoft 365, Migration Manager, OneDrive)
We will never sell your data. Overseas disclosures may occur (e.g. when using secure cloud software or for offshore candidates), but we ensure all reasonable steps are taken to protect your data under Australian standards.
5. Data Storage and Security
We store your personal information using secure cloud-based platforms and encrypted systems including Migration Manager, Xero, and OneDrive.
We take all reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure. When we no longer require your information, we destroy or de-identify it securely.
6. Access and Correction
You may request access to the personal information we hold about you — and request corrections if it’s inaccurate, out of date, or incomplete.
To do so, contact us at:
Email: info@csmigration.com.au
Phone: (07) 3737 7649
We will respond within a reasonable timeframe, in accordance with our legal obligations.
7. Website Cookies and Analytics
Our website may use cookies and analytics tools to track browsing behaviour and improve performance. This may include Google Analytics or other tools that record IP address, device data, or location data. You can disable cookies in your browser settings at any time.
8. Complaints
If you have a privacy complaint, contact us first. We take all concerns seriously and aim to resolve them quickly and fairly.
If you’re not satisfied with our response, you can contact:
Office of the Australian Information Commissioner (OAIC)
1300 363 992
9. Changes to This Policy
We may update this Privacy Policy at any time. The latest version will always be published on our website. Continued use of our services or website constitutes acceptance of the updated terms.
10. Contact Us
Cornerstone HR & Migration
Location: The Suites, 3 Clunies Ross Court, Eight Mile Plains QLD 4113
Email: info@csmigration.com.au
Phone: (07) 3737 7649
MARN: 1173091